One of the biggest challenges of
collaborative problem solving – Plan B is to gather information from the child
so we have a clear picture of his concerns. Kids have difficulty in
articulating their concerns. Often they don't know, have not given it much
thought or don't have the words to express their concerns. We need to use
probing questions and drill down to their concerns. Kids have usually more than one concern and their
major concerns usually surface well into the conversation.
Sales people - not those who try to pressure one into buying
something - do the same thing. Selling by attraction, means that the sales
person helps the customer identify his needs and concerns and then shows how
the product can meet those needs and concerns. Along the way , there are
usually 'objections' such as price. The
way to deal with ' objections ' is called tabling. You take the objection – the
price is too high and ask ' if we found
a solution that made the price acceptable to you, not a problem , would you be
comfortable in buying the product ? If
the answer is No , we carry on drilling down for concerns.
Here is a great example of tabling
used by a school psychologist Dr Rebecca Branstetter to drill down concerns of
a student.
' I have totally changed the way I consult about and frame
discussions about kids with challenging behaviors. I have changed the way I
interact with students. Here’s just one example of a technique that I got from
the conference, called “tabling.” It is used in the Plan B “Empathy” step, to
really try to understand the student’s perspective of the unsolved problem. In
the case of my student, it was a middle school girl who refused to write during
journal time. We had set up a behavior plan in which she got points for doing
the journal and the points were tallied and sent home to parents, etc etc, and
there was no change in her behavior. After the conference and my new framework
for understanding the problem, I interviewed
her.
Me: I notice that during journal time, you are
not writing.
What’s up? I’m not mad, I’m just noticing this.
Girl: I don't know
Me: Hm. What do you think is the reason if you
had to guess?
Girl: I don't have pencils.
Me: Great! So lets
say your teacher went to Office Depot and got you tons of pencils. Then would
you write during journal time?
[note: here is the “tabling” part—you table
their first reason, because its usually not the only thing going on]
Girl: No.
Me: What else is
getting in your way of writing?
Girl: It’s too
noisy because my friends distract me.
Me: Okay, what else is keeping you from
writing?
Girl: I don’t like
it [okay, this went on and on for about 10 minutes, and we tabled other ideas
too, like she doesn’t like writing fiction, she doesn’t have paper, the room is
too hot…and so on and so on. We finally got to the “aha!” moment at the end]
Me: Okay, so lets say you had pencils and
paper, all your friends have the flu, you get to write non-fiction, and the
room is 68 degrees, then would you write at journal time?
Girl: No, because
the teacher has us read what we wrote out loud and my heart starts to beat fast
and I think everyone is looking at me and that they all are thinking I’m a bad
writer.
AHA. So if we had
continued down our current theory that she had a lack of motivation, she would
have likely continued to balk at writing, because it wasn’t a motivation issue
at all. It was a performance anxiety issue, and the lagging skill was her
actual writing skills, or she wasn’t confident in her writing skills, or she
was not able to regulate her anxiety about presenting her work. This changes
the intervention, right? We teach writing skills and coping skills for anxiety. '
The intervention would be
find a mutually satisfying solution that would address both the teacher and
kid's concerns and also giving her more resources so to improve her writing
skills and deal with anxiety.
What would have happened
if behavior plan would have worked and the kid despite her anxiety and lack of
confidence managed to pull herself together and write during journal time.?
We are still left with an
unsolved problem. The unsolved problem is the anxiety and lack of confidence.
The unsolved problem is not the ' behavior '.
Plan A or behavioral plans deal
with behavior with rewards,praise, consequences , hijack the problem , but don't deal with the underlying problem.
We also have not solved
the motivational problem. As educators , we should be trying to help kids be
intrinsically motivated and enjoy ' journal writing '. Extrinsic motivators may get short –term behavior
but undermine intrinsic motivation in the long term with kids losing interest
in what they are doing.
According to the Self
Determination theory of motivation -
when kids needs for autonomy , competence and relatedness are being
addressed and met , the stage is set for kids becoming more intrinsically
motivated.
Collaborative problem solving
addresses the problems- not behaviors- that are getting in the way of kids in a
supportive way - and thereby addressing the motivational
issue.
We need
to remember - Even if the motivators
get rid of the behavior and the student manages to pull himself together and
perform , it is usually despite an existing problem. The problem or unmet
concerns are still not being met. This of course has a negative impact on
intrinsic motivation. Not only because extrinsic motivators undermine intrinsic
motivation, but also underlying problems
are not being solved
check the archives for posts on drilling down